OUR SERVICES
TEAM TRAINING
By ensuring that customer service teams are well-equipped to provide inclusive and accessible service to customers with disabilities and their families, companies can enhance the customer experience and build a loyal customer base. Our comprehensive trainings are accessible and interactive, engaging your customer service team members and providing them with the practical tools and knowledge they need.
Topics include: Customer Service, Neurodiversity, Accessible Communication, Accommodations, Feedback, Service Animals and more! Digital and Live format.
CONSULTING SERVICES
Our consulting services will help you identify and solve common barriers within your organization that limit the accessibility and usability of your products and services for disabled customers. Services include: policy reviews; accessibility and usability reviews for processes, communication, events, and programs; and inclusive experience reviews that use individualized surveys to better understand stakeholder experiences both internal and external to your organization.
USER EXPERIENCE TESTING
Our User Experience team members with a variety of disabilities are committed to thoroughly reviewing your organization’s customer touchpoints, such as company policies, communications, and digital assets. Through this comprehensive evaluation process, the team will guarantee that all consumer touchpoints are designed to be inclusive, ultimately catering to and benefiting all customers - including individuals with disabilities, their families, and friends.
SPEAKING ENGAGEMENTS
From keynote addresses and panels to webinars and leadership retreats, our Seamless Customer Solutions team can educate, motivate, and energize your team and community. We curate engagements that increase knowledge, awareness, and provide tools for immediate implementation, taking your audience on a transformative journey towards creating a seamless experience for your customers.